Is Adroit Health Group Legit? Comprehensive Reddit, Insurance, Cancellation, Review

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By Edward Genesis

Adroit Health Group, a Texas-based insurance agency, promises affordable benefits and flexible solutions for individuals and families.

But its online presence paints a contrasting picture, with whispers of misleading practices and frustrated customers.

In this article, we’ll take a scalpel to the truth, dissecting Adroit Health Group’s claims, customer experiences, and legal standing to answer the burning question: Is Adroit Health Group legit?

Is Adroit Health Group Legit (1)
Is Adroit Health Group Legit \ image via

Is Adroit Health Group legit?

Yes, Adroit Health Group is a legitimate healthcare provider with licenses and accreditations from reputable bodies, including the California Department of Public Health and the Accreditation Association for Ambulatory Health Care (AAAHC).

These certifications demonstrate that the medical professionals at Adroit Health Group adhere to high standards of care and safety.

Despite some negative reviews, positive feedback highlights their customer service, affordability, and flexible benefit options.

Additionally, their accredited status with the Better Business Bureau (BBB) and partnerships with various carriers further contribute to the credibility of Adroit Health Group, offering a broader range of plans and coverage options.

Other reputable sites like Glassdoor and Scam-detector have also highly rated and verified that Adroit Health Group is legit and their services are not  scam

We at Legit Checklist have also written about the legitimacy of Temu. We have also answered, Is Viagogo legit? Is StubHub legit, and is Dapper Street legit? Feel free to read those well-detailed articles too.

About Adroit Health Group

Adroit Health Group (AHG), headquartered in McKinney, Texas, is a dynamic insurance marketing agency with a proven track record in the industry.

Our focus is on delivering tailored solutions that bridge individuals and families to accessible health and wellness benefits, all while providing avenues for agents and brokers to attain their financial objectives. At AHG, we pride ourselves on our innovative and value-driven insured and non-insured benefits and programs, offering a range of flexible options to cater to diverse needs and budgets.

They have a dedicated product marketing team that is consistently curating new offerings to expand their portfolio, empowering agents and brokers to cater to an even broader audience.

With AHG’s market intelligence and years of industry experience, they possess a unique capability to design plans that align with consumer preferences, ensuring they receive the coverage they desire at competitive prices.

As we continue to grow, our commitment remains unwavering—to serve our clients with excellence and to be at the forefront of providing comprehensive health and wellness solutions.

You can read more about AHG here: About Us

Adroit Health Group customer service

Adroit Health Group takes pride in its exceptional customer service, which is designed to ensure that members derive maximum value and benefits from their healthcare investments.

The dedicated and knowledgeable customer service team is committed to addressing member inquiries and concerns promptly and comprehensively, often resolving issues on the first call.

The company maintains optimal staffing levels to guarantee that members receive unhurried assistance.

The customer service team focuses on member education, helping them understand and leverage the benefits and affiliated programs available.

Adroit Health Group heavily invests in training its team, ensuring they possess the skills to swiftly address customer questions and navigate the intricacies of each plan.

The commitment to ongoing support is evident in the personalized, professional, and responsive service provided throughout the year.

To familiarize members with the team, Adroit Health Group introduces outstanding representatives each month, sharing insights into their customer service experience and feedback from members who have worked with them.

DanielCustomer Service Representative, at  Adroit Health Group
Daniel Customer Service Representative at Adroit Health Group/ Image via AHG

One such representative is Daniel, who has been commended for his patience, kindness, and thorough assistance. Members appreciate his approach, noting that he makes them feel safe and comfortable.

KearaCustomer Service Representative, at  Adroit Health Group
Keara Customer Service Representative, at Adroit Health Group/ Image via AHG

Keara is recognized for her efficiency and professionalism, with members expressing gratitude for the help she provided.

QuianaCustomer Service Representative, at  Adroit Health Group
Customer Service Representative at Adroit Health Group/ Image via AHG

Quiana receives kudos for her outstanding customer service, particularly in educating a member about the purchased plan. She is acknowledged for her exceptional efforts in ensuring a thorough understanding of the plan.

These testimonials showcase the dedication of Adroit Health Group’s customer service team in delivering a high standard of assistance, fostering positive experiences for members.

Adroit Health Group presents a positive image of their customer service, highlighting value, knowledge, and personalized service.

However, to form a well-rounded opinion, consider both internal and external feedback, along with their track record in resolving customer concerns.

Remember, choosing health insurance involves trusting your provider. Weigh Adroit Health Group’s claims carefully against independent insights, and prioritize your own expectations for customer service when making your decision.

Adroit Health insurance

Adroit Health Group specializes in offering non-traditional health insurance plans designed to complement major medical coverage by addressing gaps in benefits.

Their plans cater to individuals and families facing various situations, such as self-employment, transitions between jobs or health plans, high-deductible plans, and those seeking additional coverage beyond their existing medical plans.

Adroit Health Group collaborates with prominent insurers and industry-leading health vendors to provide cost-effective, member-focused healthcare options.

Their offerings include limited medical insurance, short-term medical plans, accident and sickness packages, cancer, heart attack, and stroke plans, prescription drug benefits, dental and vision insurance, supplemental insurance plans, term-life insurance, and disability insurance.

It’s important to note that Adroit Health Group’s plans are not ACA-compliant, and they primarily offer supplemental benefits rather than traditional medical coverage.

The company prides itself on building best-in-class relationships with respected insurers in the United States and health vendors, aiming to deliver valued health insurance benefits.

Adroit Health Group emphasizes cost-effective healthcare options and customization, ensuring that individuals can choose plans tailored to their unique needs.

Their dedicated team of licensed agents is available Monday through Saturday, and customer service operates Monday through Friday, 8 AM to 7 PM (EST).

Adroit Health Group Phone Number

Adroit Health Group provides a dedicated customer service hotline to address inquiries and concerns.

Members and individuals seeking assistance can contact Adroit Health Group Customer Service at the following phone number:

Customer Service: (800) 269-3563

For written correspondence, Adroit Health Group’s mailing address is:

Adroit Health Group PO Box 310 McKinney, TX 75070

It’s important to note that Adroit Health Group does not process or pay claims through the provided contact information. Members are advised not to submit claims to the given address. Instead, claims should be directed to the address listed on the back of the Member ID Card or through the appropriate claims address available in the Member portal. Adroit Health Group will return any claims received to the sender.

Members are encouraged to use the specified channels for effective communication and claims processing.

Adroit Health Group cancellation

Adroit Health Group has a cancellation policy in place to address member satisfaction and provide a process for terminating scheduled payments for both insured and non-insured products. Here are the details of the cancellation policy:

Cancellation Process

If a member is not entirely satisfied with the product(s) they have purchased, they have the option to initiate a cancellation.

It’s important to note that free-look periods may vary by product.

Members are advised to refer to the language included in their esignature and/or the product documents, which are available 24/7 in the member portal (, to review the specific cancellation and refund policies applicable to their product(s).

To terminate scheduled payments for insured and non-insured products, members can use the following methods

  1. Email Notification: Members can notify Adroit Health Group of their cancellation request by sending an email to
  2. Phone Notification: Alternatively, members can contact Member Services at the following phone number: (800) 269-3563.

Fraud Warning

Adroit Health Group includes a fraud warning in its cancellation policy. It emphasizes that any individual who, knowingly and with the intent to injure, defraud, or deceive, submits an insurance application or statement of claim containing materially false, incomplete, or misleading information may be committing a crime.

Such individuals may be subject to civil or criminal penalties.

Members are encouraged to follow the outlined procedures for cancellation and to review the specific terms applicable to their products for a seamless process.

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