Is Supertravel legit? Planning your next adventure? Supertravel, formerly known as SnapTravel, might pop up amidst your search for flights, hotels, and car rentals.
But with a mix of positive media coverage and customer complaints, is it a legitimate choice for your vacation needs?
Dive into this article to navigate the murky waters of Supertravel’s reputation. We’ll explore its established presence, diverse offerings, and decent average ratings. However, don’t buckle up just yet!
Customer dissatisfaction, a questionable BBB rating, and a recent name change raise some red flags.
Before you book your dream trip, let’s compare prices, scrutinize reviews, and understand the cancellation policies.
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So, whether Supertravel promises smooth sailing or choppy waters, this article equips you with the knowledge to make an informed decision!
Super Travel Overview
Supertravel, previously known as SnapTravel, is an online travel booking platform offering a variety of travel options like hotels, flights, and car rentals.
It operates under the umbrella of the established Expedia Group and has been around since 2004.
While they boast positive media coverage and decent average ratings, some concerns linger regarding their legitimacy.
Is Super Travel Legit?
Yes, Supertravel, previously known as SnapTravel, is a legitimate online travel booking platform offering various services like hotels, flights, and car rentals.
It was Established in 2004 and backed by the Expedia Group. It competes with other travel giants like Expedia and Booking.com.
While it garners mixed reviews, understanding its features and potential concerns can help you decide if it’s the right choice for your travel booking needs.
Let’s delve deeper into the good, the bad, and the confusing:
The Good
- Established Presence: Backed by Expedia Group, Supertravel has been in the travel industry for nearly two decades, offering a sense of stability.
- Diverse Options: They cater to various travel needs with extensive listings for hotels, flights, and car rentals, providing flexibility for your trip planning.
- Decent Ratings: Average ratings on platforms like Trustpilot and Apple Store hover around 3.8-4 stars, indicating some user satisfaction.
- Media Recognition: Features in reputable publications like Forbes and The Guardian contribute to their perceived legitimacy.
The Bad
- Customer Complaints: Users have reported issues with booking cancellations, hidden fees, and difficulty reaching customer service, raising red flags.
- BBB Rating: Their “C-” rating from the Better Business Bureau due to a high number of complaints warrants caution.
- Recent Rebranding: The name change from SnapTravel to Super.com might be perceived as an attempt to distance themselves from negative past reviews.
- Unclear Ownership Structure: The ultimate ownership of Super.com remains somewhat opaque, potentially leading to trust concerns.
While Supertravel might seem like a legitimate option, tread carefully. Compare prices across different platforms, scrutinize reviews from recent users, and thoroughly understand their cancellation policies before booking.
Consider paying with a credit card for additional protection in case of issues.
Remember, the decision rests on your risk tolerance and priorities. By being aware of both the positives and potential drawbacks, you can make an informed choice about whether Supertravel suits your travel needs.
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Is super travel and snap travel the same?
Yes, Super Travel and Snap Travel are the same company.
In October 2022, Snap Travel rebranded itself as Super Travel, along with the parent company Snapcommerce changing to Super and venturing into the fintech industry.
They also acquired the domain name Super.com for an undisclosed amount.
While the name has changed, the core services and website remain largely the same. This means you’ll find the same offerings, user interface, and potentially even encounter reviews from when they were still Snap Travel.
It’s important to note that the rebranding might be partially motivated by the negative reviews associated with the Snap Travel name.
While they claim to be the same company, it’s advisable to approach them with caution and consider the potential issues mentioned in previous responses before using their services.
Who owns Super Travel?
While Super Travel (formerly Snap Travel) is ultimately owned by the Expedia Group, the full ownership structure is more complex than that.
The ownership of Super Travel, formerly known as Snap Travel, is a bit more complex than it seems. Here’s a breakdown of what we know and the remaining uncertainties:
Direct Ownership
- Expedia Group: On the surface, Super Travel is currently owned by the Expedia Group, a well-established travel industry giant. This provides a sense of stability and credibility.
Indirect Ownership
- Snapcommerce: Before the rebranding, Super Travel operated under the Snapcommerce umbrella. While officially independent now, this past connection is important to consider.
- Investors: Snapcommerce itself was backed by various investors, including venture capital firms and individual figures. The specific details of these investors and their current involvement with Super Travel are largely unknown.
It was officially founded under the name Snapcommerce by Hussein Fazal and Henry Shi in April 2016.[source] In July 2016, the company raised $1.2 million during a seed round.[source] The company’s first project was Snaptravel, a platform for finding and booking hotels.[source]
In 2017, the company received investments of a total of $8 million. In 2019, the company was funded by Steph Curry.
In 2019, Henry Shi, the cofounder of SuperTravel, was listed in Forbes 30 Under 30.
In December 2021, Snapcommerce launched a platform SnapShop for finding products.
In 2021, according to Deloitte the company was named the 5th fastest-growing Growing Company in North America. It raised $85 million in the Series B round in the same year.
In October 2022, Snaptravel was renamed SuperTravel, the parent company of Snapcommerce, and the commerce industry was switched to fintech.
Is super travel legit Reddit
While Super Travel (formerly Snap Travel) offers potentially attractive hotel deals, concerns about its legitimacy persist on Reddit and elsewhere.
Here’s a detailed breakdown with links to help you make an informed decision.
Mixed Reviews on Reddit
- Reddit Thread 1: https://www.reddit.com/r/TravelHacks/comments/10jcnbb/super_travel/ – Users share frustrations with hidden fees, booking cancellations, and unresponsive customer service.
- Reddit Thread 2: https://www.reddit.com/r/travel/comments/nvvzwo/anyone_use_snaptravel_and_it_went_okay/ – Some users report successful hotel bookings at competitive prices.
- Reddit Thread 3: https://www.reddit.com/r/TravelHacks/comments/10jcnbb/super_travel/ – Discussions highlight the inconsistency of user experiences, leaving room for caution.
Recommendations Before Booking
- Compare Prices: Use platforms like Google Hotels, Kayak, or directly compare hotel websites to ensure Super Travel offers the best deal.
- Read Recent Reviews: Focus on reviews specifically mentioning hotel bookings on Super Travel, paying close attention to recent experiences.
- Look for Reviews on Trustpilot: https://www.trustpilot.com/review/super.com – Read both positive and negative reviews to get a balanced perspective.
- Pay with Credit Card: Choose a credit card with purchase protection for added security in case of booking issues or refunds.
Alternatives with Better Reputations
- Expedia: https://www.expedia.com
- Booking.com: https://www.booking.com
- Hotels.com: https://www.hotels.com
4 major risks associated with booking a hotel through SuperTravel.
While SuperTravel might lure you with potentially cheap hotel deals, be aware of these four key risks: hidden fees, booking cancellations, unresponsive customer service, and a lack of clear policies.
But don’t fret!
By comparing prices, reading recent reviews, using a credit card, and considering established alternatives, you can significantly reduce these risks and make an informed decision about whether SuperTravel suits your travel needs.
| Risks/Drawbacks | Description |
|---|---|
| 1. Reservation Issues | Booking through SuperTravel may result in reservation problems. There’s a risk of the hotel not being notified about the reservation, leading to no booking or overbooking. Guests may also be “bumped” if they paid less, and hotels might deny the existence of reservations upon arrival.
Tip: Confirm your booking directly with the hotel. |
| 2. Making Changes Are Generally Refused | SuperTravel may refuse changes to bookings, even if the hotel agrees.
It’s crucial to double-check information and ensure correct dates before booking to avoid complications. |
| 3. Refunds For Non-Refundable Bookings Are Generally Refused | Non-refundable bookings through SuperTravel rarely receive refunds, regardless of circumstances affecting travel plans or hotel willingness.
Tip: Choose a refundable booking option if travel plans change. |
| 4. The Standards of The Hotel Are Out of SuperTravel’s Control | SuperTravel, as a third-party booking service, has no control over hotel standards. If the hotel doesn’t meet expectations or differs from the listing, SuperTravel may not offer refunds or alternative bookings.
Tip: Research hotels thoroughly to avoid surprises. |
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